Summary written by USA Jobs 24 from Harvey's advert and our data on 17,035 current US jobs. How we check every job
At a glance
Harvey is hiring a Enterprise Customer Success Manager in Chicago, IL. It is a full-time hybrid role in Customer Success & Support, first listed on November 3. The advertised pay is $160,000–$185,000 a year. The description mentions Generative AI. Harvey has 99 other openings in the US, 6 of them in Chicago, IL. Across all employers on USA Jobs 24 there are 13 Customer Service openings in Chicago, IL today; the typical one asks for 5 years and advertises about $144,000 a year at the midpoint.
How the pay compares
Harvey advertises $160,000 to $185,000 a year, a midpoint of $172,500 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is higher than about 80% of the 10 customer service jobs in Illinois that publish a yearly rate on USA Jobs 24, where the typical midpoint is $144,000 a year. To see roughly what this leaves after federal and Illinois tax, try our take-home pay calculator.
Skills in this advert
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Before you apply
- Check it is still open. We found this job on Harvey's Ashby site on November 3 and checked it again November 5, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Plan the commute. This is a hybrid role based in Chicago, IL. Ask how many days a week you would be expected in the office.
- Tailor your resume. Use the advert's own words, such as Generative AI, wherever they are true for you. Our resume guide shows how.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through Harvey's own site. Our Apply button goes straight to Harvey's Ashby page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Harvey
Harvey has 100 openings on USA Jobs 24 today across 5 states. Most are in software & IT (22), customer service (15) and product & design (14). The biggest locations are New York, NY (43), San Francisco, CA (41) and Chicago, IL (7). 7% of them are remote, 1% are open to entry-level candidates and 93% show pay. We collect Harvey's jobs every day straight from its own careers system (Ashby), never from job boards or agencies.
The employer's advert
This is Harvey's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from HarveyHide the advert633 words
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
What You'll Do
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed, collaborative and proactive with a team-first mentality.
What We Offer
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Compensation
$165,000-185,000 USD OTE 80/20
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-AB2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
USA Jobs 24 copied this listing from Harvey's official careers site on November 3, 2026 and checked it again November 5, 5:17 AM ET. Harvey will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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