Operational Accounting Associate Manager - Loss Recovery Operations

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About this role:

Wells Fargo is seeking an Operational Accounting Associate Manager within Loss and Recovery Operations, part of Fraud and Claims Management Operations. The team supports critical recovery accounting activities through accurate financial processing, reconciliations, reporting, and operational controls, while identifying opportunities to strengthen processes, mitigate risk, and improve operational effectiveness. Learn more about the career areas and lines of business at wellsfargojobs.com.

The Operational Accounting Associate Manager will lead a production-focused team and oversee day-to-day operations, with accountability for operational performance, controls, risk management, and team member development. This leader will also drive process improvement and transformation efforts, partner with Technology and key business stakeholders on system and process enhancements, and use reporting and performance metrics to identify trends, resolve issues, and strengthen the overall control environment.

In this role, you will:

• Be responsible for managing professionals engaged in operational accounting activities and transactions related to recovery payment validations and exception research
• Provide operational accounting support for internal business groups or operations departments
• Manage completion of operational accounting tasks including creating and clearing entries to accounts, balancing, reconciliation, researching and resolving discrepancies and maintaining operational accounting systems and records
• Enforce adherence to internal and external operational accounting standards and policies
• Answer inquires and resolve operational accounting and escalated issues identified by staff and other departments
• Identify and report problems to management as appropriate
• Collaborate and influence all levels of professionals including managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Finance and Accounting
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operational Accounting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications

• 4+ years’ Fraud and Claims Management or related financial operations experience
• 1+ years of leadership, supervisory, or team lead experience within fraud/claims or related financial operations environment
• Demonstrated experience leading teams through operational change, process improvement, or transformation initiatives
• Strong knowledge of internal account system workflows, regulatory reporting, risk management, and operational controls
• Proven ability to partner effectively with Front Office, Technology, Risk, Compliance, Audit, and Operations teams
• Experience identifying operational risk and implementing controls that improve accuracy, efficiency, and resiliency
• Experience leading user acceptance testing, system implementations, process redesign efforts, or operational readiness initiatives
• Strong analytical and problem-solving skills with the ability to make sound decisions in a fast-paced environment
• Experience utilizing reporting, metrics, and scorecards to manage operational performance
• Advanced Microsoft Excel and PowerPoint skills

Job Expectations

• Ability to work a hybrid schedule
• Willingness to work on-site at stated location
• This position is not eligible for Visa sponsorship

Posting Location

• Chandler, Arizona

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.