Field Service Representative – Connecticut & Northeast

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Please Note: We are specifically seeking candidates who reside in theHartford, Connecticut, Springfield or Worcester, Massachusetts. This pivotal role will cover the Northeast region, including Connecticut, Massachusetts, New Hampshire, Rhode Island and Vermont. These cities offer the most efficient traveling distance within the territory, and positions team members for success in delivering responsive, high-quality support to customers throughout the region. This is a field-based role requiring regular in-person customer visits across the territory. Relocation assistance is not available for this position.

Are you early in your career and looking for an opportunity where you can build strong customer relationships, solve problems, and grow your business skills in the healthcare industry?

McKesson is seeking a Field Service Representative to support Post Acute Care customers throughout the Northeast. This is a great opportunity for someone in the early years of their professional career who enjoys working directly with customers and wants to develop experience in relationship management, account support, and healthcare distribution.

You’ll spend much of your time in the field supporting existing McKesson customers, helping them navigate day-to-day needs, identifying ways we can better support their business, and ensuring they receive the full value of their partnership with McKesson.

We’re looking for someone who is approachable, dependable, curious, organized, and eager to learn. You don’t need years of healthcare industry experience. What matters most is your ability to connect with people, follow through on commitments, solve problems, and become a trusted resource for your customers.

As you grow in the role, you’ll also gain exposure to account management, healthcare sales, territory management, and business development, giving you the opportunity to continue building your career within McKesson.

Current Need

We are seeking a motivated Field Service Representative (FSR) ideally based in Hartford, Connecticut; Springfield, Massachusetts; or Worcester, Massachusetts. This field-based role supports Post Acute Care customers across Connecticut, Massachusetts, New Hampshire, Rhode Island, and Vermont.

The FSR serves as an important connection between McKesson and our customers. You’ll visit customer locations, build relationships with key contacts, provide hands-on support, assist with onboarding and ordering, and partner with our sales organization to help customers get the products, services, and solutions they need.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by Sales Managers and Tier 2 National Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with Sales Managers and Tier 2 National Account Manager to capitalize on incremental sales opportunities.

Compensation and Career Growth

This role is designed for professionals in the earlier stages of their sales, customer relationship, or healthcare services career who are looking to develop their skills in a field-based environment. We are seeking candidates with approximately 2-5 years of relevant experience who are eager to build customer relationships, learn the healthcare industry, and grow their careers with McKesson.

Compensation for this position includes:

• Base salary of $62,000 to $65,000 annually
• Target sales incentive opportunity of $12,000 annually, paid on a quarterly basis
• Participation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel card
• Comprehensive benefits package and opportunities for career advancement within McKesson

Key Responsibilities

• Execute sales calls on group customer locations as directed by National Accounts team.
• Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
• Support customer onboarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
• For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
• Determine any customer satisfaction gaps at customer locations and resell value prop as needed
• Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, Specials)

Minimum Requirements

• 2+ years of relevant experience
• Valid Driver's License: 7-year motor vehicle record check completed during pre-employment

Critical Skills

• Relationship-building skills with the ability to establish trust and credibility with customers.
• Strong verbal communication and active listening skills.
• Consultative approach to influencing customer behaviors and business outcomes.
• Self-motivated with the ability to work independently and manage a territory effectively.
• Customer-focused problem-solving and decision-making abilities.
• Adaptable and comfortable working in a dynamic, fast-paced environment.
• Professional and approachable presence when interacting with customers and internal stakeholders.
• Ability to learn and understand healthcare products, technologies, and customer ordering systems.

Additional Knowledge & Skills

• Strong organizational and time management skills.
• Detail-oriented with a commitment to accuracy and follow-through.
• Demonstrated curiosity and eagerness to learn.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable with regular travel throughout an assigned territory.
• Willingness to relocate for future career growth is a plus.

Travel

Up to 80%

Education
4-year degree in business or related field or equivalent experience

Physical Requirements

• Significant portion of time performing computer and phone-based work
• Traveling within territory by car. Visiting customers 3 to 4 days a week at their individual locations

Must be authorized to work in the US. Sponsorship is not available for this position

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!